At Cloud Shadow, we take pride in our handmade wood crafts and strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, please review our refund policy below.
Eligibility for Returns
- REPLACEMENT WILL BE DONE IN 3-7 DAYS
- The product must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items
- Customized or personalized products.
- Items damaged due to misuse or improper care.
Refund Process
- Initiate a Return: Contact us at https://cartaden.com/contact-us/ with your order details and reason for return.
- Return Approval: Upon approval, ship the product to our provided address at your expense.
- Refund Completion: REFUND WOULD BE PROCESSED AND CREDITED WITHIN 2-5 WORKING DAYS TO ORIGINAL PAYMENT METHOD.
Exchanges
Exchanges are subject to product availability. Please contact us to arrange an exchange.
Contact Us
For assistance with returns or refunds, please contact us at: https://cartaden.com/contact-us/.